The dialog tells that the problem might be the password, but - barring a requested change or a keychain corruption or a hacked mailserver account - that's seldom the case in my experience. Barring an actual password change that I've requested with the mail server involved or a corruption within the local keychain or a mail server account that's been hacked and the password changed, that mail dialog box is unfortunately going to get me into trouble - dismiss that dialog box, and then figure out what the network or connectivity issue is. The troubleshooting guide has some details on this.īTW: I never enter a password into that dialog box. Both of these have to be correct for your particular account. Remember too that there are two places for the password - there's a send or mail server path (the SMTP server) and related settings within mail, and a read and receive path (the POP or IMAP server), each with its own server and port and SSL/TLS setting (almost always enabled) and user and password settings. ![]() Then follow the Apple Troubleshooting document for problems with mail, and see if that identifies any issues with your configuration. ![]() Confirm that your password works on the AOL website web mail interface directly, as it's fairly common for AOL accounts to get hijacked.
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